酒店前台用英语怎么说 酒店前台服务台的英文怎么说呢

酒店前台（服务台）的英文：hotel reception

hotel 读法 英 [həʊˈtel] 美 [hoʊˈtel]

1、n.旅馆；旅社；酒吧；酒馆；餐馆

2、vi.使…在饭店下榻进行旅馆式办公

短语：

1、resort hotel 度假酒店；度假村

2、hilton hotel 希尔顿酒店

3、five star hotel 五星级宾馆

扩展资料

词语用法：

1、hotel的基本意思是指用于供过往行人或游人等留宿或用膳的营业性的“旅馆，宾馆”，是可数名词。

2、酒店的名称可采用“专有名词+Hotel”构成，其前要加定冠词。

词义辨析：

motel, inn, hotel这组词都有“旅馆，客店”的意思，其区别是：

1、motel 系motor hotel的混合缩写词，指美国开设于公路旁，专供驾驶汽车的旅客往宿和有停车场的旅店。

2、inn 多指开设于乡间、路边，设备简陋的小旅店。

3、hotel 指开设于城镇，有一定设备，可提供食宿的旅馆。

GOOD MORNING/AFTERNOON/EVENING,RECEPTION，你好前台，请问有什么可以帮助您？前台标准用语就是这个~某偌干过的每个酒店都这么说~那些不同的是总机报酒店名~前台只用报部门就好~

另外，没有INFORMATION DESK一说，一般酒店都是INFORMATION CENTER，问询中心，那不是前台~

FRONT OFFICE也不是前台，我们这前台办公室才叫FRONT OFFICE~

Receiving a walk-in guest. 为散客登记 How many people do you have ,XX Mr./Mrs.？ 先生/小姐，请问您有几位？What kind of room do you prefer,XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？Just a moment, I have to check if there's a room available XX Mr./Mrs.XX先生/小姐，请稍等，我看看有没有空房。

Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。We'll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。

Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。Would you please put your nationality there, sir？ 先生，请您将您的国籍写在这儿。

Would I ask you to put your name in block capital? XX Mr./Mrs.XX先生/小姐请用大写字母写您的名字，好吗？May I have your occupation, please？ 请问您的职业？Would you sign your name, please? /I'll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.XX先生/小姐，能出示一下您的护照吗？I'm afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。

How would you like to pay by cash or credit card,XX Mr./Mrs. ? XX先生/小姐，请问您是现金或是信用卡付款？How long will you stay here,XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.XX先生/小姐，您付现金还是用信用卡付账？Please pay at the cashier over there,XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.XX先生/小姐能告诉我您的离店日期吗？Our rack rate is RMB 498,XX Mr./Mrs.. XX先生，我们的门市价格是498元。

The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。I have to ask you to pay RMB1500 for deposit,XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。

As a hotel policy, we require one day's room charge as deposit for guests without a reservation.按酒店规定，没有预订的客人得付一天房费作为押金。Would you like a smoking or non-smoking room , XX Mr./Mrs.?XX先生/小姐，您需要一间吸烟房还是不吸烟房？XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.XX先生/小姐，您的房间号码是2103。

这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。

Please remember to return your key before you leave our hotel , XX Mr./Mrs.XX先生/小姐，在您离开酒店前，请记住归还钥匙。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。

The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.XX先生/小姐，我们的退房时间延迟到下午2:00。XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yo Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？I'd like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.XX先生/小姐，我想确认一下贵团的预订和日程。

Is there any change in the number in your group ,XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？XX Mr./Mrs. Here are the 。

酒店前台：Front Desk;Hotel reception;hotel lobby;HOTEL RECEPTIONIST。

例句：

1. Any desk clerk work can be done by a few clicks.

只需几个简单的鼠标点击，酒店前台即可完成任何操作.

2. Two years'receptionist working experiences at international hotel.

两年在国际化酒店前台的工作经验.

3. Please pay the hotel's front desk room key order to use the same room.

请将客房钥匙交酒店前台，以便同房者使用.

Standard single room,Standard double room,delux single room,delux double room,delux bussiness suite.

welcome to our hotel

did you have reservation

can I have your passport and credit card

which would you prefer,non-smoking room or smoking room

how many days you want to stay with us

your room rate include breakfast,our restaurant is at XX floor,breakfast time is from XX to XX

hope you have a nice stay with us

we have triple room, standard double room, and standard single room. What kind of room do you need?

the price for standard double room is xxx

there are how many of you? I'm sorry, but the limit number of persons per room is xxx

how many days are you planning to stay?

the check-out time is 1pm of next day

the room has TV, AC (air conditioner 的简称)， free internet access and breakfast. Dinning room is located at 6th floor, between 7am to 9am.

one moment, please.

please show your ID (driver's licence, passport, ID card)

the total charge is xxx including the deposit. Just show your deposit receipt tomorrow at 1pm to check- out.

if you need any help please dial 0,our operator would be happy to assist you. dial 90 before you dial any domestic phone number.

this is your change. thank you for your visit, and we look forward to see you soon！ （这样说比较口语化一点。老外不习惯说“请收好”，还有“欢迎下次再来”我也用的是另外一种表达方式）

酒店前台：Front Desk;Hotel reception;hotel lobby;HOTEL RECEPTIONIST。

例句：1. Any desk clerk work can be done by a few clicks.只需几个简单的鼠标点击，酒店前台即可完成任何操作.2. Two years'receptionist working experiences at international hotel.两年在国际化酒店前台的工作经验.3. Please pay the hotel's front desk room key order to use the same room.请将客房钥匙交酒店前台，以便同房者使用。.。

（一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~？ 只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1.自己要做什么事时，就使用May I ~ May I have your name, please？ 请问尊姓大名 May I have your check-out time, please？ 请问您什么时候结帐离开？ May I see your passport, please？ 请让我看一下您的护照好吗？ May I know your nationality, please？ 请问您的国籍是什么？ 2. 麻烦客人时，可使用Could you ~ Could you fill out the form, please？ 请您填写这张表格好吗？ Could you write that down, please？ 请您写下来好吗？ Could you draft the fax, please？ 请您写下传真的草稿好吗？ Could you hold the line, please？ 请不要挂电话好吗？ 3.询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee？ 请问您要喝茶还是咖啡？ Would you like to take a taxi？ 请问您要搭计程车吗？ Would you mind sitting here？ 请问您介意坐在这里吗？ ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 When would you like to visit Foshan？ 请问您想要何时参观佛山？ When would you like to have lunch？ 请问您想在哪里用餐？ What time would you like to eat？ 请问您想何时用餐？ Who would you like to contact？ 请问您想和谁联络？ Which kind of room would you prefer？ 请问您喜欢哪一种房间？ How would you like to settle your bill？ 请问您的账单如何处理？ How long would you like to stay？ 请问您要逗留多久？ How many tickets would you like to buy？ 请问您要买几张票？ 4.在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains？ 请问需要我把窗帘拉上吗？ Shall I draw you a map？ 请问要我为您画一张地图吗？ Shall I make the reservation for you？ 请问要我为您安排预约吗？ （二）招呼语 Good morning. （用于中午以前） Good afternoon. （用于中午至下午六点以前） Good evening. （用于下午六点过后） 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out？ 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好，先生，欢迎光临佛山电子宾馆 Good evening, Ms. May I help you？ 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir. This is the Front Desk. May I help you？ 早上好，先生。

这里是服务台，请问您需要服务吗？ （三）回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。

2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。

I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please？ 请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can't do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。

4.道歉 如果是自己的错就说“I am sorry.”； 如果是公司的错，就说：“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。

I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。

Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。

6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。

Here it is. 这是您的东西。 7. 当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。

Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。

Thank you for staying with us. 谢谢光临。 8.当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”， 然后请求他人协助。

Pardon？ 对不起？ Pardon me？ 对不起？ I beg your pardon？ 对不起请再说一遍好吗？ Could you repeat that, please？ 请您重复一遍好吗？ 若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如： Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是说您丢了房间的钥匙？ 电话英语的应对 1. 接电话时不可以简单地回答“Hello”，而应报上自己的公司或所属单位的名称。例如： “Hello, this is Information Desk.” 您好，这里是问询处。

“Information Desk speaking. May I help you？” 问询处，请问您要服务吗？ 2.打错电话时 如果是外线打错时，可以回答： I am afraid you have the wrong number. 不好意思，您打错电话了。 This is the FOSHAN Electrcical Hotel， 这里是佛山电子宾馆.如果是总线转错内线时，可以回答： This is 。